Troubleshooting server profiles

Verify the following conditions:

1. Verify that the prerequisites listed in Create and apply a server profile have been met.

2. Verify that the following conditions are TRUE:

   • The latest SPP is installed and applied

   • A profile name has been entered and is unique

   • The selected server hardware is powered off

   • The server hardware is in the No Profile Applied state, has the correct firmware, the ports are mapped to the correct interconnect, and the device bay has no profile assigned to it

   • The server hardware is able to power cycle, and a user did not shut down the server hardware while the profile settings were being applied

   • You applied the correct iLO and system ROM firmware levels

   • The server hardware is supported

   • The iLO has an IP address and network connectivity

   • Communication exists with the server hardware iLO, including but not limited to whether the iLO is functioning, network cabling is connected and functional, and there are no problems with switches or interconnects in the management network

   • The appliance and managed resources are not separated by a firewall

   • The add enclosure operation successfully completed

   • The OA has network connectivity

   • The add server hardware operation successfully completed

   • The specified network or network set is available on the server hardware port

   • The interconnects are in the Configured state, and have the correct firmware

   • The logical interconnect configuration matches its logical interconnect group definition

   • There are no duplicate networks on a physical port

   • If multiple adapters are installed, all adapters must have the same firmware version

   • User-specified addresses are unique and correct format

3. When issues have been addressed, either edit the profile or delete the profile and create another profile.

1. Attempt to boot into Intelligent Provisioning manually on the affected system by pressing F10 during POST.

2. If manually booting to Intelligent Provisioning works, then retry the operation from HPE OneView.

   If manual booting still fails, reboot the iLO and then retry step 1.

3. If the previous steps fail and the server is a BL465c with an active Smart Array Controller, disable the IOMMU on the server temporarily using RBSU.

   1. During system boot, press F9 to enter the RBSU.

   2. Select System Options.

   3. Select Processor Options.

   4. Select AMD-Vi (IOMMU).

   5. Select Disabled.

   6. Save and exit RBSU.

4. If booting still fails, install the latest version of Intelligent Provisioning found at http://hpe.com/info/intelligentprovisioning..

Verify the operational status of the server hardware

1. Click Cancel to exit from the Create Server Profile screen.

2. From the main menu, navigate to the Server Hardware screen.

3. Find, and then select the server hardware.

The enclosure is no longer managed by HPE OneView

To prevent losing all allocated virtual IDs, perform the following steps before forcibly deleting the server profile.

1. Use REST APIs or Powershell to get the server profile.

   GET /rest/server-profiles

2. Force delete the profile using the UI or REST APIs.

3. Recreate the IDs using the User Specified option in the UI, or use REST APIs to create the server profile:

   1. Get the server profile.

      GET /rest/server-profiles

   2. Edit the server profile.

      1. Remove uri, serverHardwareTypeUri, enclosureGroupUri, enclosureUri, and enclosureBay.

      2. Change the serverHardwareUri value to the server the profile is going to be associated to.

      3. Change serialNumberType from Virtual to UserDefined.

      4. In the connections property, change macType from Virtual to UserDefined.

      5. In the connections property, change wwpnType from Virtual to UserDefined.

      6. In the connections property, if applicable change networkUri with the correct networks.

   3. Create the server profile.

      POST /rest/server-profiles