Cause
The appliance configuration is not set for optimum performance.
Action
-
Ensure that the physical components satisfy the requirements described in the HPE OneView Support Matrix.
-
VM host with ProLiant G7-class CPUs or later
-
VM with two 2 GHz or greater virtual CPUs
-
-
Ensure proper network connection between the appliance and managed devices.
-
Ensure the host is not overloaded.
Examine the virtual machine’s performance data (performance counters). If the hypervisor host is running at 100% utilization. Consider:
-
From the local computer, use the
pingcommand to determine if the round-trip time of the ping is acceptable. Long times can indicate browser problems. -
Ensure the scale limits are not exceeded. See the HPE OneView Support Matrix.
-
Create a support dump and contact your authorized support representative.
| Symptom | Possible cause and recommendation |
|---|---|
| Appliance crash |
Actions to take after a crash
|
Action
Log in to the appliance as the Infrastructure administrator and try the update operation again.
Action
-
Examine the certificate settings from the Security pane of the Settings screen. For information, see View the Certificate settings
-
Acquire a new appliance certificate if it is invalid or expired.
For information, see either Create a self-signed certificate or Create a certificate signing request, depending on the certificate type.
Symptom
The update file was successfully downloaded but the update operation does not update the appliance.
Action
Verify that the download size is within the capabilities of the browser or use a different browser. For more information, see Browser requirements.
Action
-
For information, see Update the appliance.
Cause
The version of the appliance is outside the range of versions that apply to the update.
Action
-
Download a supported version (based on the appliance version) of the update file.
-
For information, see Update the appliance.
Any blocking or warning conditions affecting the appliance update are displayed prior to the update operation.
| Symptom | Possible cause and recommendation |
|---|---|
| Update fails |
|
Cannot create a backup file because other related operations are in progress
Only one backup file can be created at a time. A backup file cannot be created during the restore operation or while a previous backup file is being uploaded or downloaded.
Action
Cause
Connectivity issues prevent the download.
Action
Ensure that the network is correctly configured and performing as expected.
Cause
A backup file cannot be uploaded or downloaded while a backup file creation or restore operation is in progress.
Action
Ensure that another backup or restore operation is not running. They are indicated with a progress bar in the Settings screen.
Cause
Downloading a large backup file can take several minutes or more, depending on the complexity of the appliance configuration.
Action
Wait until the operation completes. Monitor the operation by observing the progress bar in the Settings screen.
Cause
A profile operation was running during the backup operation resulting in any of the following:
Action
Action
-
Wait. Creating a support dump file can take several minutes. If the log files are large or if the system is extensive, creating a support dump file can take even longer.
-
Retry the create support dump action.
Cause
You can easily miss notifications of automatic downloads if the browser settings are not set correctly.
Action
-
Verify the browser settings. For more information, see Browser requirements.
-
Retry the create support dump action and examine the download progress bar in the Activity sidebar.
Cause
Disk space was insufficient on the client side.
Action
-
Ensure that the local computer has enough disk space to accommodate the support dump file. For more information, see About the support dump file.
-
Retry the create support dump action.
Cause
You do not have proper authorization to create an unencrypted support dump file. Only the Infrastructure administrator can do so.
Action
-
Retry the create support dump action.
Cause
The certificate is no longer valid.
Action
-
As Infrastructure administrator, create or acquire a new certificate for the appliance. For more information, see Create a certificate signing request
Action
Minimum required privileges: Infrastructure administrator
-
As Infrastructure administrator, create or acquire a new certificate for the appliance. For more information, see Create a certificate signing request
Action
Minimum required privileges: Infrastructure administrator
-
As Infrastructure administrator, create or acquire a new appliance with a valid format. For more information, see Create a certificate signing request or Create a self-signed certificate.
-
Import the new certificate.
Cause
Improper authorization. Only the Infrastructure administrator can download the audit log.
Action
-
Download the audit log.
Action
Restart the appliance to create a new audit log and resume logging.
Action
-
Retry the restore operation with a recent backup file that fulfills this criteria:
The appliance being restored has the same HPE OneView major and minor version numbers as the appliance on which the backup file was created.
The Settings screen displays the version number in this format:
-
Reconcile any discrepancies that the restore operation could not resolve automatically.
Cause
Action
-
Create a support dump file, in case you might need to contact an authorized support representative.
-
If possible, reset the appliance to factory settings.
Otherwise, create a new virtual machine appliance from the provided image file (OVF file template).
Action
If an unrecoverable error occurs during the restore operation, you will have to re-create the appliance virtual machine from the virtual machine image supplied by Hewlett Packard Enterprise.
Action
-
Create a support dump file, in case you might need to contact an authorized support representative
-
Create a new virtual machine appliance from the provided image file (OVF file template). For more information, see the HPE OneView Installation Guide.
-
If the problem persists, contact your authorized support representative.
Cause
The status of the restore operation is IN PROGRESS, but the percentage of change does not change for 2.5 hours or more.
Action
Cause
BIOS, firmware, and boot settings were changed after the backup and before the restore operation.
Action
Cause
An internal server error might have occurred.
Action
-
If the problem persists, create a support dump.
-
Contact your authorized support representative and provide them with the support dump.
For information on contacting Hewlett Packard Enterprise, see Accessing Hewlett Packard Enterprise Support.
Cause
An internal server error might have occurred.
Action
-
If the problem persists, create a support dump.
-
Contact your authorized support representative and provide them with the support dump.
For information on contacting Hewlett Packard Enterprise, see Accessing Hewlett Packard Enterprise Support.
Cause
Authentication for the local account is invalid.
Action
Cause
Authentication for the Authentication directory service is invalid
Action
-
Retype your login name and password, and choose the correct authentication directory in case you made an error.
-
Verify your login name and your group and role settings with the Infrastructure administrator. If the appliance was reset to its original factory settings, the Infrastructure administrator might need to reinstate you.
-
As Infrastructure administrator, do the following:
-
Verify the account name and ensure that the user is a member of the group in the directory service.
-
Verify that the authentication directory service is configured properly.
-
Verify that the directory service server is operational. See Directory service not available
-
Verify that the directory service host certificate is valid. If not, reacquire a certificate and install it.
-
Contact the directory service provider to ensure that the credentials are accurate.
-
Cause
The appliance is configured to deny access to the hardware setup user.
Action
-
Access the Edit Security screen.
When running Firefox or Chrome on a Windows client, the first-time installation of the iLO remote console prevents the installation dialog box from being displayed again. If you need to reinstall the console software, you must reset the installation dialog box.
-
Troubleshooting (top of chapter)