Use the following information to troubleshoot alerts that appear on the screen.
Symptom
An alert is locked and cannot be cleared.
Cause
The locked alert was created by a resource.
Action
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Expand the alert and follow the recommended action described in Resolution.
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If you need more information, expand the Event details and see the details for correctiveAction.
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When the resource detects a change, it will automatically change the alert status to Cleared.
Alerts are not visible in the UI
Symptom
You cannot access the Alerts screen or alerts are not posted there.
Cause
Improper permission
Action
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If possible, log in as a privileged user. Otherwise, request that the Infrastructure administrator change your role so that you can see alerts for the physical resource type.
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Log in again.
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View the Activity screen.
Alert status is reported as blank or unexpected
Symptom
The status of the alert is other than:
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Critical
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Warning
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OK
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Unknown
Alert state is unexpected
Symptom
The state of the alert is other than
Cause
A resource reported an unexpected alert state for an underlying problem.
Action
-
Expand the alert and follow the recommended action described in Resolution.
-
If you need more information, expand the Event details and see the details for correctiveAction.
-
When the resource detects a change, it will automatically change the alert state to Cleared.