Create a support dump file

Use this procedure to create a support dump file for the appliance only or for the logical enclosure and the appliance.

Prerequisites

Minimum required privileges: Network administrator, Server administrator, Infrastructure administrator, Backup administrator, Read only


	NOTE: Only the Infrastructure administrator has the option of not encrypting a support dump file. When a user with a different role creates a support dump file, it is encrypted automatically.

Creating a support dump file

For an appliance support dump file, do one of the following:
- From the main menu, click Settings, and then in the Appliance panel, click Create support dump.
- From the main menu, click Settings, click Appliance, and then select Actions→Create support dump.
To create a logical enclosure support dump:
- From the main menu, click Logical Enclosures, and then select Actions→Create logical enclosures support dump.
If you are an Infrastructure administrator, choose whether or not to encrypt the support dump file:
1. To encrypt the support dump file, confirm that the Enable support dump encryption check box is selected.
2. To turn off encryption, clear the Enable support dump encryption check box.
Click Yes, create.

You can continue doing other tasks while the support dump file is created.
The support dump file is downloaded when this task is completed. If your browser settings specify a default download folder, the support dump file is placed in that folder. Otherwise, you are prompted to indicate where to download the file.
Verify that the support dump file was saved to the correct folder.
Contact your authorized support representative for instructions on how to transfer the support dump file to Hewlett Packard Enterprise.

For information on contacting Hewlett Packard Enterprise, see Accessing Hewlett Packard Enterprise Support.

IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only an authorized support representative can view its contents.

The Hewlett Packard Enterprise data retention policy requires that all sent support dump files be deleted after use.

See also

About the support dump file
Troubleshooting: Cannot create a support dump file
Settings (top of chapter)

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