Remote support screen details

Remote Support

Indicates status of remote support.

Enable to turn on remote support. Checking this box will enable all eligible devices for remote support. Default is Disabled.

Connected to HPE

Yes: Connected to HPE Remote Support Data Center

No: Not connected

Consent to be contacted by HPE or HPE Authorized Reseller

Select Yes or No.

Hewlett Packard Enterprise uses this information when service personnel or a part must be sent to the site.

Registration status

Enabled with HPE or Not registered.

Company name

Your company name.

Use this section to enter who the initial contact should be for support.

Use this section to enter the address of the data center where the devices are located for support.

This section becomes visible once you have registered. This is optional.

Insight Online integration

Enabled when HPE OneView is integrated with Insight Online or Disabled

Passport user name

User name from your Passport account.

This section becomes visible once you’ve registered.

Until you add contacts, this section will say No contacts have been added. This section allows you to optionally add additional contacts in addition to the default contact. Hewlett Packard Enterprise uses this information when a support case is created.

Name

Contact name

Email

Contact email

Phone number

Contact phone number

Default

Yes or no

This section becomes visible once you have registered.

Service Partners

Resellers/distributors

This section becomes visible once you have registered.

The appliance collects data on all eligible devices.

Basic data collection schedule

You can choose the time and day of the month

Active health system data collection schedule

You can select time and day of the week

More information

Settings: Remote support