Create a support dump for authorized technical support

Some error messages recommend that you create a support dump of the appliance to send to an authorized support representative for analysis. The support dump process:

Deletes any existing support dump file
Gathers logs and other information required for debugging
Creates a compressed file

Unless you specify otherwise, all data in the support dump file is encrypted so that it is accessible only by an authorized support representative. You might choose not to encrypt the support dump file if you have an onsite, authorized support representative or if your environment prohibits outside connections. You can also validate the contents of the support dump file and verify that it does not contain sensitive data such as passwords.


	IMPORTANT: If the appliance is in an error state, you can still create an encrypted support dump file without logging in or other authentication.

The support dump file contains the following:

Operating system logs (from /var/log)
Product logs (from /ci/logs)
The results of certain operating system and product-related commands

Items logged in the support dump file are recorded in UTC (Coordinated Universal Time).

Prerequisites

Minimum required session ID privileges: Infrastructure administrator

Creating a support dump using REST APIs
Create a support dump. `POST /rest/appliance/support-dumps` Use the value of the `uri` element in the Response Body from the POST in step 1 to download the support dump. `GET /rest/appliance/support-dumps/{file name}`

IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only authorized support personnel can view its contents.

In accordance with the Hewlett Packard Enterprise data retention policy, support dump files sent to Hewlett Packard Enterprise are deleted after use.

prev	up	next
Create a self-signed certificate	home	Enable or disable authorized support access