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# Troubleshooting activity

Use the following information to troubleshoot alerts that appear on the Activity screen.

## Alert is locked

##### Symptom

An alert is locked and cannot be cleared.

##### Cause

The locked alert was created by a resource.

##### Action

1. Expand the alert and follow the recommended action described in Resolution.

2. If you need more information, expand the Event details and see the details for correctiveAction.

3. When the resource detects a change, it will automatically change the alert status to `Cleared`.

## Alerts are not visible in the UI

##### Symptom

You cannot access the Alerts screen or alerts are not posted there.

##### Cause

Improper permission

##### Action

1. If possible, log in as a privileged user. Otherwise, request that the Infrastructure administrator change your role so that you can see alerts for the physical resource type.

2. Log in again.

3. View the Activity screen.

## Alert status is reported as blank or unexpected

##### Symptom

The status of the alert is other than:

- Critical

- Warning

- OK

- Unknown

##### Action

1. Clear an activity.

2. Restore a cleared activity to the active state.

## Alert state is unexpected

##### Symptom

The state of the alert is other than

- Active

- Locked

- Cleared

##### Cause

A resource reported an unexpected alert state for an underlying problem.

##### Action

1. Expand the alert and follow the recommended action described in Resolution.

2. If you need more information, expand the Event details and see the details for correctiveAction.

3. When the resource detects a change, it will automatically change the alert state to `Cleared`.

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