Settings: Remote support > Remote support screen details |  | next

# Remote support screen details

- General

- Registration Information

- Insight Online

- Contacts

- Channel Partners

- Default Data Collection Schedules

## General

#### Remote Support

Indicates status of remote support.

Enable to turn on remote support. Checking this box will enable all eligible devices for remote support. Default is Disabled.

#### Connected to HPE

Yes: Connected to HPE Remote Support Data Center

No: Not connected

#### Consent to be contacted by HPE or HPE Authorized Reseller

Select Yes or No.

## Registration Information

Hewlett Packard Enterprise uses this information when service personnel or a part must be sent to the site.

#### Registration status

Enabled with HPE or Not registered.

#### Company name

Your company name.

## Initial Contact

Use this section to enter who the initial contact should be for support.

## Default Data Center Address

Use this section to enter the address of the data center where the devices are located for support.

## Insight Online

This section becomes visible once you have registered. This is optional.

#### Insight Online integration

Enabled when HPE OneView is integrated with Insight Online or Disabled

#### Passport user name

User name from your Passport account.

## Contacts

This section becomes visible once you’ve registered.

Until you add contacts, this section will say `No contacts have been added`. This section allows you to optionally add additional contacts in addition to the default contact. Hewlett Packard Enterprise uses this information when a support case is created.

#### Name

Contact name

#### Email

Contact email

#### Phone number

Contact phone number

#### Default

Yes or no

## Channel Partners

This section becomes visible once you have registered.

#### Service Partners

Name | Name of service partner
City | City in which they are located
Country | Country in which they are located
Default | Yes or no

#### Resellers/distributors

Name | Name of reseller/distributor
City | City in which they are located
Country | Country in which they are located
Default | Yes or no

## Default Data Collection Schedules

This section becomes visible once you have registered.

The appliance collects data on all eligible devices.

#### Basic data collection schedule

You can choose the time and day of the month

#### Active health system data collection schedule

You can select time and day of the week

##### More information

Settings: Remote support

prev | up | next
About remote support | home | Preparing for remote support registration

Copyright © 2013, 2016 Hewlett Packard Enterprise Development LP