Navigating the appliance user interface > Help sidebar |  | next

# Help sidebar

Click in the banner to open the help sidebar. The help sidebar provides hyperlinks to the help system, open source code used in the product, partner program, initial configuration procedures, license agreement, written offer, and the online user forum.

Help sidebar

| Opens context-sensitive help for the current screen in a new browser window or tab.
| Opens the top of the help contents in a new browser window, which enables you to navigate to the entire table of contents for the UI help.
| Opens the top of the REST API help contents in a new browser window, which enables you to navigate to the entire table of contents for the REST API help.
| Opens the top of the REST API Reference contents in a new browser window, which enables you to navigate to the entire table of contents for the REST API Reference.
| Opens a new browser window to the Composable Infrastructure partner program website.
| Opens the first-time setup help in a new browser window, which guides you through initial configuration tasks to make your data center resources known to the appliance and bring them under management.
| Displays the End-User License agreement (EULA).
| Displays the Written offer, which describes the open source products used by HPE OneView.
| Opens a new browser window to the online user forum where you can share your experiences using HPE OneView and pose or answer questions.

## View the End-User License agreement

Use this procedure to view the End-User License agreement for HPE OneView.

Viewing the End-User License agreement

1. Click the icon in the banner to open the Help sidebar.

2. Click End-User License agreement.

## View the Written Offer

Use this screen to review the Written offer, which describes how to send a request for source code, as stipulated under applicable third-party licenses.

Viewing the Written Offer

1. Click the icon in the banner to open the Help sidebar.

2. Click Written Offer.

## Appliance status screens

Depending on certain conditions and situations, status screens will provide recommendations for corrective action or troubleshooting hints and tips. Should those screens appear, refer to the following topics for more information.

### Starting

The appliance is starting up or restarting.

Initially, a rotating in-progress icon is displayed, eventually followed by a progress bar. As web applications for the appliance become active, a progress bar advances. On completion, the login screen displays.

### Oops

The appliance encountered a serious error and could not recover from it.

Restarting the appliance might resolve the error.

The error message will advise you to create a support dump file and contact your authorized support representative.

### Restoring

The appliance is currently being restored from a backup file.

The appliance is not operational during the restore operation.

| IMPORTANT: Do not cancel the restore operation.

For information on restoring an appliance from a backup file, see About restoring the appliance

### Updating the appliance

An appliance update is in progress.

The appliance will restart after it is updated and you will be presented with a login screen. This restart will not disrupt the operation of the systems under management.

### Temporarily unavailable

The appliance is off-line or unresponsive.

This screen is also displayed after you shut down the appliance.

If the appliance does not respond in a reasonable amount of time, see Basic troubleshooting techniques.

### Resetting

The appliance is currently being reset to its original, factory defaults.

The factory reset operation has the option to preserve or destroy the appliance network settings. If they were destroyed, you will need to reset the network settings.

After the reset operation is complete, you need to determine the IP address to use in the browser window so that you can log in to the appliance. Do one of the following to configure the appliance:

- Restore the appliance from a backup file. See Restore an appliance from a backup file

- Configure the appliance manually. See Initial configuration of resources in HPE OneView

### Unable to restore from backup

The appliance could not be restored from the backup file.

You will need to:

- Create a new appliance from a virtual machine image provided by Hewlett Packard Enterprise.

  See the HPE OneView Installation guide at http://www.hpe.com/info/oneview/docs

- Configure the network settings.

- Restore the appliance from an earlier backup file.

  | IMPORTANT: The version of the appliance, from which the backup file was taken, must match the version of the new appliance.

### Waiting

The appliance is currently waiting for resources:

- To become available while it is restarting.

  The Starting status screen displays when those resources are available.

- To become available while it is being updated

  The Updating status screen displays when those resources are available.

- To quiesce while it is shutting down.

  The Temporarily unavailable status screen will be displayed.

There is also the possibility that the appliance encountered an error. In that case, the Oops status screen will be displayed.

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