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# Enable or disable authorized support access

HPE OneView contains a technical feature that will allow an on-site authorized support representative to access your system, through the system console, to assess problems that you have reported. This access will be controlled by a password generated by Hewlett Packard Enterprise that will only be provided to the authorized support representative. You can disable access at any time while the system is running.

| NOTE: When authorized support access is disabled, you can reset the local administrator password.

### Prerequisites

- Minimum required session ID privileges: Infrastructure administrator

Enabling or disabling authorized support access using REST APIs
`PUT /rest/appliance/settings/enableServiceAccess`

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