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# Troubleshooting firmware bundles

- Incorrect credentials

- Lost iLO connectivity

- HP SUM errors

- Failed firmware update on enclosure add

- Failed firmware update on all devices in an enclosure

## Incorrect credentials

Symptom | Possible cause and recommendation
--- | ---
The iLO user name or password is not valid | Incorrect credentials for a server While attempting to update server firmware, the user name or password you supplied is not valid for an iLO management processor. To resolve the issue, enter the correct credentials and add the enclosure again.
Unable to get Onboard Administrator (OA) credentials | OA credentials are unavailable While attempting to update firmware, the appliance was unable to get Onboard Administrator (OA) credentials for the enclosure. To resolve the issue, enter the correct credentials and add the enclosure again.

## Lost iLO connectivity

Symptom | Possible cause and recommendation
--- | ---
Connection error | Recommendation Reset the server to restore network connectivity to the server's management processor Update the firmware again.

## HP SUM errors

Symptom | Possible cause and recommendation
--- | ---
Unable to remove the firmware upgrade log files | Recommendation Restart the appliance. Update the firmware again.
Unable to initiate the firmware update request | Update the firmware again.

## Failed firmware update on enclosure add

When adding an enclosure, the OA or iLO firmware might fail to update to the minimum version due to network or power outages, or other issues. The device is listed in an `Unmanaged` state.

Symptom | Possible cause and recommendation
--- | ---
OA firmware failed to update | Recommendation From the main menu, select Enclosures. In the master pane, select the unmanaged enclosure. Select Actions→Update firmware. Select an SPP for the Firmware baseline. Select Enclosure for Update firmware for. Click OK. To verify that the activity is successful, check the activity for a green status in the Notifications area. If not, follow the proposed resolution listed under Details in the Notifications area.
3. iLO firmware failed to update | Recommendation From the main menu, select Server Hardware. In the master pane, select the unmanaged server hardware. Select Actions→Update iLO firmware.
   | NOTE: You will only see "Update iLO firmware" if the iLO firmware is below the minimum required and the server hardware is listed in an `Unmanaged Unsupported Firmware` state.
Click OK. To verify that the activity is successful, check the activity for a green status in the Notifications area. If the activity is not successful, follow the instructions in the proposed resolution.

## Failed firmware update on all devices in an enclosure

When attempting to update firmware on all devices in an enclosure, the update process may fail on some servers.

Symptom | Possible cause and recommendation
--- | ---
Unable to get the results from HP SUM | TCP/IP Settings in the OA are not set to `Auto-negotiate` In OA, select Enclosure Information→Enclosure Settings→Enclosure TCP/IP Settings. Select the NIC Options tab. Set the NIC Settings to `Auto-negotiate`. In HPE OneView, retry the firmware update process. From the main menu, select Enclosures. In the master pane, select the enclosure. Select Actions→Update firmware. Select an SPP for the Firmware baseline. Select Enclosure + logical interconnect + server profiles for Update firmware for. Click OK. To verify that the activity is successful, check the activity for a green status in the Notifications area. If not, follow the proposed resolution listed under Details in the Notifications area.

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