Troubleshooting > Troubleshooting licenses |  | next

# Troubleshooting licenses

- Restore a license key that has been erased from an enclosure OA

- The license assigned does not match the type specified

- Licensing numbers appear to be inaccurate

- Could not view license details

- Could not add license

- Could not add license key

- Could not apply license

## Restore a license key that has been erased from an enclosure OA

If you perform a factory reset on an enclosure, any license embedded on the OA is erased, and you must manually retrieve and re-add the license key.

See About licensing for more information.

| NOTE: You need your entitlement certificate (physical or electronic document) to restore the license key.

Symptom | Possible cause and recommendation
--- | ---
The license key embedded on the OA is not discovered when you add the enclosure | The license key embedded on the OA has been erased Go to the Hewlett Packard Enterprise Licensing for Software Portal at http://www.hpe.com/software/licensing-support to activate, register, and download your license key(s). Add the key(s) to the appliance from the Settings screen. See Add a license key to HPE OneView for more information.

## The license assigned does not match the type specified

Symptom | Possible cause and recommendation
--- | ---
Server hardware is assigned a license that is different from the one specified when it was added to the appliance | The server hardware has an embedded license Embedded licenses override the license policy or type specified when the enclosure or rack server was added. Server hardware with an existing, permanent iLO Advanced license will be assigned an `HPE OneView Advanced w/o iLO` license. See About licensing for more information. A server that was previously managed by the appliance has been added again If a server was previously managed by the appliance and had an `HPE OneView Advanced` license applied, it will be assigned that same license when it is added, regardless of the license type specified.

## Licensing numbers appear to be inaccurate

Symptom | Possible cause and recommendation
--- | ---
Recently added or assigned licenses are not reported in the licensing graphs | The license graphs are not up to date You may need to refresh the Settings screen for the license graphs to display recent changes.
Cannot find license count for HPE OneView Standard license | The appliance does not display HPE OneView Standard license counts You can however, obtain a count of server hardware licensed with an HPE OneView Standard license: From the Server Hardware screen, click in the Smart Search box and for Scope select Server Hardware. In the Smart Search box, type state:Monitored and press Enter. The master pane will display all monitored server hardware. All monitored server hardware is assigned an HPE OneView Standard license.

See also

- Troubleshooting

## Could not view license details

##### Symptom

License details are not available for the appliance.

### No license is assigned to the appliance

##### Action

Minimum required privileges:

1. As Infrastructure administrator, assign the license.

2. View the license details again.

### Filter entry is blank or incorrect

##### Cause

The filter criteria was not accurate and could not return any results.

##### Action

Minimum required privileges: Infrastructure administrator

1. Correct the filter criteria.

2. View the license details again.

## Could not add license

##### Symptom

You are unable to add a license for the appliance.

### License key is blank, incorrect, or invalid

##### Action

Minimum required privileges: Infrastructure administrator

1. Verify the license key you entered.

   Do not try to add a license key for a product that supports iLO to one that does not. Likewise, do not apply a license key for a product that does not support iLO to one that does.

2. Provide proper values and make sure that the license key format is valid.

3. Try again.

4. If the problem persists, contact your authorized support representative.

### License key has expired

##### Action

Minimum required privileges: Infrastructure administrator

1. Acquire a valid, current license key.

2. Try again with the new license key.

### Invalid date and time setting for appliance

##### Cause

The license is not yet active. It is too early to add the license.

##### Action

1. Confirm the date and time setting of the appliance.

2. Inspect the date and time when the license becomes active.

   Ensure that it is not too early to add the license.

3. If the problem persists, contact your authorized support representative.

## Could not add license key

##### Symptom

You are unable to add a license key for the appliance.

### License key is blank, incorrect, or invalid

##### Action

Minimum required privileges: Infrastructure administrator

1. Verify the license key you entered.

   Do not try to add a license key for a product that supports iLO to one that does not. Likewise, do not apply a license key for a product that does not support iLO to one that does.

2. Provide proper values and make sure that the license key format is valid.

3. Try again.

4. If the problem persists, contact your authorized support representative.

### License key has expired

##### Action

Minimum required privileges: Infrastructure administrator

1. Acquire a valid, current license key.

2. Try again with the new license key.

### Invalid date and time setting for appliance

##### Cause

The license is not yet active. It is too early to add the license.

##### Action

1. Confirm the date and time setting of the appliance.

2. Inspect the date and time when the license becomes active.

   Ensure that it is not too early to add the license.

3. If the problem persists, contact your authorized support representative.

## Could not apply license

##### Symptom

A license or license key could not be applied to an instance.

### License key capacity exceeded

##### Cause

All the licenses in the license key are in use. The instance you tried to license is recorded as unlicensed.

##### Action

Minimum required privileges: Infrastructure administrator

1. Acquire a new license key.

2. Try again with the new license key.

### License is already in use

##### Cause

The license you are trying to apply is already in use.

##### Action

1. If there are remaining unused licenses, try again with another license.

2. Otherwise, acquire a license key with unused licenses and try again with a license from the new license key.

### Instance or product is already licensed

##### Cause

The license was applied to an instance or a product that is already licensed.

##### Action

1. Verify the instance or product you are trying to license .

2. If necessary, try again with the correct instance or product name.

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